May 31, 2023
• Guidance & Insights

Top 5 New Merchant Questions

When interacting with Client Services, you’ll notice that we’re a high-performing team filled with knowledgeable experts focused on first-call resolution. After reviewing recent merchant call topics, we compiled some top questions asked by those who are new to PayTrace.
Merchant onboard

1. How do I log into my account?

When you first activated your PayTrace account, you should have received a couple of emails. The first is a welcome email that contains resource information for PayTrace and for your account. The second email is titled “PayTrace Credentials.” With these two emails, you’ll be well on your way to getting your account up and running. If you run into any issues, don’t hesitate to reach out to our 5-star support team.

2. What is Interchange Optimization?

Both B2B and B2G purchases can qualify for lower fee rates (interchange rates) by providing additional data at the time of a transaction. PayTrace automates and optimizes data fields, providing instant access to Level II and Level III savings for transactions that qualify. To learn more, we’ve got a full page dedicated to helping you with interchange optimization.

3. I want to add PayTrace to a service I’m using. What’s the best way to start?

We love partnering with other software companies to make payments better. Our Integrations Marketplace has a full list of software partners certified to integrate PayTrace’s payment processing with particular services. Whether you’re a QuickBooks user, send payment requests via text-to-pay, or want to add payments via Salesforce, we have solutions for your business.

4. How do I add users to my account?

User management is a key priority for us. After logging in, find and click on “Users” on the left menu. That menu will expand, and you’ll see an option to add a “New User” (or “Edit User” for existing team members.) Here, you’ll manage associations and view other helpful information.

5. Virtual Terminal — UI Education

We get it. Like any new system, it takes time to learn where various features and operations are located in our system. Our Virtual Terminal demo videos can point you in the right direction and help to get you up to speed with all the resources and education that PayTrace offers.

If you have any questions beyond these, please reach out. Our experts are available 24/7 via email at or by phone Monday through Friday between 5am and 7pm Pacific at (888) 806 6545.

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