Server migration scheduled maintenance
Saturday, July 9th, 2016 between 8:00PM – 9:00PM PDT
Planned 30-min outage will occur starting at 8:00 PM (PDT)
Affected Services: JSON API (api.paytrace.com)
Saturday, July 16th, 2016 between 9:00AM – 12:00PM PDT
Planned 30-min outage will occur starting at 9:00 AM (PDT)
Affected Services: Virtual Terminal, Traditional API, Secure Checkout, etc. (paytrace.com, paytrace.com/api, beta.paytrace.com)
All Data & Accounts will be transferring to our new datacenter. Please avoid logging in and running transactions during this small planned outage. Thanks for your patience as we migrate our systems. Recurring payments will run as normal.
Our new status page instantly advises you of any PayTrace system issues and maintenance windows. “You can also subscribe to status page updates.
For additional questions our 5-star support team is also available.
Support email: email@example.com | Support phone details: (888) 806-6545
This Bulletin is being sent to key Reseller contacts and key 3rd party integrated solution provider contacts. In addition to the status page, a summary of this update will be placed in the Message Center area on the PayTrace account home page, which is viewable by merchants.
Please feel free to share this Bulletin with any other Reseller Users, 3rd party integrated solution providers, and merchants that you believe will benefit from having the information.
Thanks for your understanding.
Trevor Redfern | Director of IT