Portfolio retention is always a hot topic for resellers. It’s easier to retain merchants than to bring on new ones.
Take a look at why PayTrace has higher retention rates than other gateways. In this Power30, Patrick Seymour, our Marketing Manager, reveals some secrets on merchant loyalty, voice of customer, and our “best-kept secret” to strong merchant retention.
As our marketing leader, Seymour directs information-gathering for PayTrace, segmenting it for various audiences throughout the company. He’s passionate about research and sharing how organic growth drives revenue for businesses. A Bellingham, Wash. resident, he’s also living out our remote-first culture every day, and is proof positive of our company’s culture.
When he’s not part of our team helping make merchants happy, you’ll find Seymour perfecting a new homebrew, biking throughout the Bellingham area, volunteering with community organizations, and spending time with family.
Didn’t make it in time for this PayTrace Power30 broadcast? Watch it on our YouTube page!